Terms and Conditions
Deposits & Payment Terms
Reservations: Giannino requires a deposit within five days of booking. Payment Methods: We accept debit, credit, Amex, and bank transfers. Payments are made securely through an online link sent via email. We don’t accept cheques or cash.
Confirmation: Your booking is confirmed upon receiving the agreed deposit pre-payment through the online link.
Deposit Refund: The deposit is fully refundable up to fourteen days before your event. Balance Payment: The remaining balance is due fourteen days before your event.
Event Tab & Minimum Spend: Upon arrival, we’ll set up a tab for your event and confirm the agreed minimum spend requirement. If the minimum spend isn’t reached, the balance must be settled before you depart. Guest Numbers & Pre-Ordering
Final Guest Count: If pre-ordering food or beverages, confirm final guest numbers at least ten days before your event. This will be the final number charged. Dietary Requirements: Please inform us of any special dietary requirements your guests may have. Allergen information is available here: link to allergen information.
Service Charge
A 13.5% service charge will be added to your final bill for all guests, including event bookings.
Special Requests
We welcome your special requests, no matter how unusual! We’ll do our best to accommodate them.
Food Display
Display Time: Due to food safety regulations, displayed food items (hot or cold buffets) will only be available for a maximum of two hours. Cakes: Celebration cakes can be brought in by the guest, but a disclaimer needs to be signed on the event day.
Leftovers: Unused food items can be taken home, but a disclaimer needs to be signed by the guest.
Decorations
We accept flower arrangements, balloons (with weights), banners, and photos (using blue or white TAC only). However, confetti, glitter, paper lanterns, buntings, and sparkling candles are not permitted.
Reservations: Giannino requires a deposit within five days of booking. Payment Methods: We accept debit, credit, Amex, and bank transfers. Payments are made securely through an online link sent via email. We don’t accept cheques or cash.
Confirmation: Your booking is confirmed upon receiving the agreed deposit pre-payment through the online link.
Deposit Refund: The deposit is fully refundable up to fourteen days before your event. Balance Payment: The remaining balance is due fourteen days before your event.
Event Tab & Minimum Spend: Upon arrival, we’ll set up a tab for your event and confirm the agreed minimum spend requirement. If the minimum spend isn’t reached, the balance must be settled before you depart. Guest Numbers & Pre-Ordering
Final Guest Count: If pre-ordering food or beverages, confirm final guest numbers at least ten days before your event. This will be the final number charged. Dietary Requirements: Please inform us of any special dietary requirements your guests may have. Allergen information is available here: link to allergen information.
Service Charge
A 13.5% service charge will be added to your final bill for all guests, including event bookings.
Special Requests
We welcome your special requests, no matter how unusual! We’ll do our best to accommodate them.
Food Display
Display Time: Due to food safety regulations, displayed food items (hot or cold buffets) will only be available for a maximum of two hours. Cakes: Celebration cakes can be brought in by the guest, but a disclaimer needs to be signed on the event day.
Leftovers: Unused food items can be taken home, but a disclaimer needs to be signed by the guest.
Decorations
We accept flower arrangements, balloons (with weights), banners, and photos (using blue or white TAC only). However, confetti, glitter, paper lanterns, buntings, and sparkling candles are not permitted.
